terms & conditions.
Last Updated: 5 September 2026
Welcome to the Dia online store. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions.
1. About Us
The website is operated by Dia Materials Trading (“Dia”, “we”, “us” or “our”), a company registered and licensed in the United Arab Emirates.
Our business provides cleaning materials, hygiene products, paper products, disposable products, packaging products and related supplies to customers within the UAE.
Our registered company information, trade licence details and contact information will be displayed on the website as required by applicable UAE regulations.
2. Products
We make reasonable efforts to ensure that product descriptions, specifications, images, sizes, quantities and prices displayed on our website are accurate.
However, product packaging, appearance, labelling or specifications may occasionally differ from images displayed on the website, particularly where manufacturers update packaging or product designs.
The product supplied will correspond substantially with the description and specifications stated on the website.
Certain products may be available only while stocks last.
3. Prices
All prices displayed on the website are in United Arab Emirates Dirhams (AED).
Prices may include or exclude VAT depending on how the price is displayed. Any applicable VAT, delivery charges or other additional charges will be clearly identified before the customer completes the order.
Dia reserves the right to change prices at any time. Any price change will not affect an order that has already been confirmed and accepted by Dia.
4. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation will be sent to you electronically after your order has been received.
Dia reserves the right to refuse or cancel an order in circumstances including, but not limited to:
The product being unavailable;
An obvious pricing or product description error;
Suspected fraudulent activity;
Payment failure;
Incorrect or incomplete customer information;
Delivery restrictions; or
Any other legitimate commercial or legal reason.
If Dia cancels an order after payment has been received, the amount paid for the cancelled order will be refunded using the applicable refund method.
5. Payment
We may accept payment methods displayed on the website, including credit/debit cards, online payment methods and/or cash on delivery where available.
Payment must be successfully completed before an order is processed unless cash on delivery has been specifically offered and selected.
Customers are responsible for providing accurate payment and billing information.
6. Delivery
We deliver to locations within the United Arab Emirates where delivery service is available.
Delivery times are estimates and may vary depending on the delivery location, product availability, order volume, traffic, weather, public holidays and circumstances outside our reasonable control.
Further information is provided in our Shipping & Delivery Policy.
7. Inspection Upon Delivery
Customers are encouraged to inspect their order upon delivery.
If products are visibly damaged, incorrect or incomplete, customers should notify Dia as soon as reasonably possible and provide photographs or other supporting evidence where requested.
This does not limit any rights available to consumers under applicable UAE law.
8. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Returns, Refunds & Exchanges Policy, which forms part of these Terms & Conditions.
Nothing in our policies is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under applicable UAE law.
9. Cleaning Chemicals and Product Safety
Certain products sold through our website may contain chemicals or substances requiring appropriate handling.
Customers must follow the manufacturer’s instructions, warnings, safety information and recommended usage instructions supplied with the product.
Dia is not responsible for damage, injury or loss resulting from misuse, improper storage, failure to follow manufacturer instructions or use of a product for a purpose for which it was not intended.
10. Business and Bulk Orders
Certain products may be available for wholesale, commercial or bulk purchase.
Dia reserves the right to contact customers regarding unusually large orders, product availability, delivery arrangements or commercial pricing.
Bulk or customised orders may be subject to separate quotations and terms.
11. Website Use
You agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorised access to the website or its systems;
Introduce viruses, malware or other harmful material;
Copy, reproduce or commercially exploit website content without permission;
Use automated systems to scrape or collect website information without our written consent; or
Provide false or misleading information when placing an order.
12. Intellectual Property
All website content, including logos, trademarks, photographs, graphics, product descriptions, text, designs and other materials, is owned by or licensed to Dia unless otherwise stated.
No content may be reproduced, modified, distributed or commercially exploited without prior written permission.
13. Promotions and Discounts
Promotional offers, discount codes and special prices may be subject to additional conditions.
Unless otherwise stated, promotions cannot be combined with other offers and may be limited to specific products, customers, quantities or periods.
Dia reserves the right to withdraw or amend promotions where permitted by applicable law.
14. Website Availability
We aim to keep our website available and accurate but do not guarantee that the website will always operate without interruption, errors or technical issues.
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UAE law.
To the extent permitted by law, Dia shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
17. Force Majeure
Dia will not be responsible for delays or failure to perform its obligations where caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruption, strikes, supply-chain disruption, internet or telecommunications failures or other events of force majeure.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
19. Contact Us
For questions, complaints or assistance regarding an order, please contact:
Dia Materials Trading
United Arab Emirates
Email: info@diageneraltrading.com
Telephone/WhatsApp: +971 54 707 8107
Welcome to the Dia online store. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions.
1. About Us
The website is operated by Dia Materials Trading (“Dia”, “we”, “us” or “our”), a company registered and licensed in the United Arab Emirates.
Our business provides cleaning materials, hygiene products, paper products, disposable products, packaging products and related supplies to customers within the UAE.
Our registered company information, trade licence details and contact information will be displayed on the website as required by applicable UAE regulations.
2. Products
We make reasonable efforts to ensure that product descriptions, specifications, images, sizes, quantities and prices displayed on our website are accurate.
However, product packaging, appearance, labelling or specifications may occasionally differ from images displayed on the website, particularly where manufacturers update packaging or product designs.
The product supplied will correspond substantially with the description and specifications stated on the website.
Certain products may be available only while stocks last.
3. Prices
All prices displayed on the website are in United Arab Emirates Dirhams (AED).
Prices may include or exclude VAT depending on how the price is displayed. Any applicable VAT, delivery charges or other additional charges will be clearly identified before the customer completes the order.
Dia reserves the right to change prices at any time. Any price change will not affect an order that has already been confirmed and accepted by Dia.
4. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation will be sent to you electronically after your order has been received.
Dia reserves the right to refuse or cancel an order in circumstances including, but not limited to:
The product being unavailable;
An obvious pricing or product description error;
Suspected fraudulent activity;
Payment failure;
Incorrect or incomplete customer information;
Delivery restrictions; or
Any other legitimate commercial or legal reason.
If Dia cancels an order after payment has been received, the amount paid for the cancelled order will be refunded using the applicable refund method.
5. Payment
We may accept payment methods displayed on the website, including credit/debit cards, online payment methods and/or cash on delivery where available.
Payment must be successfully completed before an order is processed unless cash on delivery has been specifically offered and selected.
Customers are responsible for providing accurate payment and billing information.
6. Delivery
We deliver to locations within the United Arab Emirates where delivery service is available.
Delivery times are estimates and may vary depending on the delivery location, product availability, order volume, traffic, weather, public holidays and circumstances outside our reasonable control.
Further information is provided in our Shipping & Delivery Policy.
7. Inspection Upon Delivery
Customers are encouraged to inspect their order upon delivery.
If products are visibly damaged, incorrect or incomplete, customers should notify Dia as soon as reasonably possible and provide photographs or other supporting evidence where requested.
This does not limit any rights available to consumers under applicable UAE law.
8. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Returns, Refunds & Exchanges Policy, which forms part of these Terms & Conditions.
Nothing in our policies is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under applicable UAE law.
9. Cleaning Chemicals and Product Safety
Certain products sold through our website may contain chemicals or substances requiring appropriate handling.
Customers must follow the manufacturer’s instructions, warnings, safety information and recommended usage instructions supplied with the product.
Dia is not responsible for damage, injury or loss resulting from misuse, improper storage, failure to follow manufacturer instructions or use of a product for a purpose for which it was not intended.
10. Business and Bulk Orders
Certain products may be available for wholesale, commercial or bulk purchase.
Dia reserves the right to contact customers regarding unusually large orders, product availability, delivery arrangements or commercial pricing.
Bulk or customised orders may be subject to separate quotations and terms.
11. Website Use
You agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorised access to the website or its systems;
Introduce viruses, malware or other harmful material;
Copy, reproduce or commercially exploit website content without permission;
Use automated systems to scrape or collect website information without our written consent; or
Provide false or misleading information when placing an order.
12. Intellectual Property
All website content, including logos, trademarks, photographs, graphics, product descriptions, text, designs and other materials, is owned by or licensed to Dia unless otherwise stated.
No content may be reproduced, modified, distributed or commercially exploited without prior written permission.
13. Promotions and Discounts
Promotional offers, discount codes and special prices may be subject to additional conditions.
Unless otherwise stated, promotions cannot be combined with other offers and may be limited to specific products, customers, quantities or periods.
Dia reserves the right to withdraw or amend promotions where permitted by applicable law.
14. Website Availability
We aim to keep our website available and accurate but do not guarantee that the website will always operate without interruption, errors or technical issues.
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UAE law.
To the extent permitted by law, Dia shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
17. Force Majeure
Dia will not be responsible for delays or failure to perform its obligations where caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruption, strikes, supply-chain disruption, internet or telecommunications failures or other events of force majeure.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
19. Contact Us
For questions, complaints or assistance regarding an order, please contact:
Dia Materials Trading
United Arab Emirates
Email: info@diageneraltrading.com
Telephone/WhatsApp: +971 54 707 8107
