shipping & delivery policy.
Last Updated: 5 September 2026
Dia Materials Trading delivers cleaning, hygiene, disposable, paper, packaging and related products throughout the United Arab Emirates.
1. Delivery Areas
We currently offer delivery within the UAE to locations serviced by our delivery partners or our own delivery network.
Some remote or restricted locations may be subject to additional delivery charges or longer delivery times.
2. Delivery Times
Estimated delivery times will be displayed during the ordering process where applicable.
Our typical delivery timeframe is:
Dubai, Sharjah, Ajman, Umm Al Quwain and Ras Al Khaimah: 1-3 business days
Abu Dhabi, Al Ain and Fujairah: 2-5 business days
Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed in writing.
3. Delivery Charges
Delivery charges, if applicable, will be displayed before the customer completes the purchase.
We may offer free delivery when an order meets a minimum purchase value or qualifies for a promotional offer.
The minimum order value and delivery charges may vary depending on location and promotional campaigns.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
If a delivery cannot be completed because the customer provided an incorrect address, unavailable telephone number or the recipient is unavailable, additional delivery charges may apply for re-delivery.
5. Receiving Your Order
The customer or an authorised person should be available to receive the order.
Where appropriate, the delivery driver may request confirmation of delivery.
Customers are encouraged to inspect the package upon delivery and report visible damage or incorrect items as soon as possible.
6. Damaged or Missing Items
If your order arrives damaged, incomplete or contains an incorrect item, please contact us as soon as possible.
We may request photographs of the packaging and products, the delivery note, order number or other information necessary to investigate the issue.
Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with applicable UAE law and our Returns & Refunds Policy.
7. Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
Traffic or road closures;
Severe weather;
Public holidays;
Government restrictions;
Courier or logistics disruptions;
Supplier delays; or
Other unforeseen circumstances.
We will make reasonable efforts to keep customers informed of significant delays.
8. Contact
For delivery enquiries, please contact:
Email: info@diageneraltrading.com
WhatsApp/Phone: +971 54 707 8107
Dia Materials Trading delivers cleaning, hygiene, disposable, paper, packaging and related products throughout the United Arab Emirates.
1. Delivery Areas
We currently offer delivery within the UAE to locations serviced by our delivery partners or our own delivery network.
Some remote or restricted locations may be subject to additional delivery charges or longer delivery times.
2. Delivery Times
Estimated delivery times will be displayed during the ordering process where applicable.
Our typical delivery timeframe is:
Dubai, Sharjah, Ajman, Umm Al Quwain and Ras Al Khaimah: 1-3 business days
Abu Dhabi, Al Ain and Fujairah: 2-5 business days
Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed in writing.
3. Delivery Charges
Delivery charges, if applicable, will be displayed before the customer completes the purchase.
We may offer free delivery when an order meets a minimum purchase value or qualifies for a promotional offer.
The minimum order value and delivery charges may vary depending on location and promotional campaigns.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
If a delivery cannot be completed because the customer provided an incorrect address, unavailable telephone number or the recipient is unavailable, additional delivery charges may apply for re-delivery.
5. Receiving Your Order
The customer or an authorised person should be available to receive the order.
Where appropriate, the delivery driver may request confirmation of delivery.
Customers are encouraged to inspect the package upon delivery and report visible damage or incorrect items as soon as possible.
6. Damaged or Missing Items
If your order arrives damaged, incomplete or contains an incorrect item, please contact us as soon as possible.
We may request photographs of the packaging and products, the delivery note, order number or other information necessary to investigate the issue.
Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with applicable UAE law and our Returns & Refunds Policy.
7. Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
Traffic or road closures;
Severe weather;
Public holidays;
Government restrictions;
Courier or logistics disruptions;
Supplier delays; or
Other unforeseen circumstances.
We will make reasonable efforts to keep customers informed of significant delays.
8. Contact
For delivery enquiries, please contact:
Email: info@diageneraltrading.com
WhatsApp/Phone: +971 54 707 8107
returns, refunds & exchanges policy
Last Updated: 5 September 2026
At Dia, we want our customers to receive their products in good condition and as described on our website.
This policy explains the circumstances in which products may be returned, exchanged or receive store credit.
Nothing in this policy affects any rights available to consumers under applicable UAE law.
1. Incorrect, Damaged or Defective Products
If you receive:
The wrong product;
A damaged product;
A defective product;
A product that is materially different from its description; or
A product that is missing from your order, please contact Dia as soon as possible after delivery.
We may request photographs, videos, the order number, delivery information or other reasonable evidence to assess the issue.
Where the issue is confirmed, Dia may, depending on the circumstances:
Replace the product;
Provide a replacement with a suitable alternative;
Provide store credit; or
Provide another appropriate remedy in accordance with applicable UAE law.
2. No Change-of-Mind Returns
Dia does not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong quantity, selected the wrong product or no longer requires the product.
Customers are therefore encouraged to carefully review the product description, specifications, quantity and other order details before completing their purchase.
This policy does not affect any mandatory consumer rights that apply under UAE law.
3. Products That Cannot Be Returned
For hygiene, safety and product-integrity reasons, products cannot be returned where they have been:
Opened or used;
Partially consumed;
Unsealed;
Contaminated;
Damaged after delivery due to customer handling;
Improperly stored;
Transferred into another container;
Mixed with other products or substances; or
Otherwise rendered unsuitable for resale.
This does not affect rights relating to products that are defective, damaged, incorrectly supplied or otherwise subject to a remedy under applicable UAE law.
4. Cleaning Chemicals
Cleaning chemicals and other products requiring appropriate handling cannot be returned once opened or used, except where the product is defective, damaged, incorrectly supplied or otherwise subject to a remedy under applicable UAE law.
Customers must follow all manufacturer instructions, warnings, storage requirements and safety information.
Customers should not dispose of, dilute, transfer or otherwise alter a chemical product before contacting Dia regarding a suspected product issue.
5. Store Credit
Where Dia determines that store credit is an appropriate remedy, the approved value will be provided as Dia store credit.
Store credit:
Can be used towards future purchases from Dia;
Is not redeemable for cash;
Cannot be transferred to another person unless agreed by Dia;
May be subject to a validity period of 30 days
May be subject to minimum order requirements or other conditions applicable at the time of use.
Where store credit does not cover the full value of a new purchase, the remaining balance must be paid by the customer.
6. Exchanges
Where an incorrect, damaged or defective product is confirmed, Dia may offer an exchange or replacement.
Where the original product is unavailable, Dia may offer a suitable alternative or store credit, subject to applicable UAE law.
7. Promotional Products
Products purchased as part of a promotion, clearance sale or special offer may be subject to additional terms and conditions.
Any such terms will be communicated to the customer at the time of purchase.
8. Reporting an Issue
Customers should contact Dia as soon as possible if they believe there is an issue with their order.
Please provide:
Order number;
Customer name;
Contact number;
Product name;
Description of the issue; and
Photographs or other supporting information where applicable.
Please do not dispose of or alter the product before contacting Dia where the issue relates to a suspected defect, damage or incorrect product.
9. No Cash Refunds
Dia does not provide cash refunds or refunds to the original payment method.
Where an appropriate remedy is required or approved, Dia may provide a replacement product, exchange, or store credit that can be used towards a future purchase from Dia.
10. Contact
For returns, exchanges, damaged products or store-credit enquiries, please contact:
Dia Materials Trading
Ajman, United Arab Emirates
Email: info@diageneraltrading.com
WhatsApp/Phone: +971 54 707 8107
At Dia, we want our customers to receive their products in good condition and as described on our website.
This policy explains the circumstances in which products may be returned, exchanged or receive store credit.
Nothing in this policy affects any rights available to consumers under applicable UAE law.
1. Incorrect, Damaged or Defective Products
If you receive:
The wrong product;
A damaged product;
A defective product;
A product that is materially different from its description; or
A product that is missing from your order, please contact Dia as soon as possible after delivery.
We may request photographs, videos, the order number, delivery information or other reasonable evidence to assess the issue.
Where the issue is confirmed, Dia may, depending on the circumstances:
Replace the product;
Provide a replacement with a suitable alternative;
Provide store credit; or
Provide another appropriate remedy in accordance with applicable UAE law.
2. No Change-of-Mind Returns
Dia does not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong quantity, selected the wrong product or no longer requires the product.
Customers are therefore encouraged to carefully review the product description, specifications, quantity and other order details before completing their purchase.
This policy does not affect any mandatory consumer rights that apply under UAE law.
3. Products That Cannot Be Returned
For hygiene, safety and product-integrity reasons, products cannot be returned where they have been:
Opened or used;
Partially consumed;
Unsealed;
Contaminated;
Damaged after delivery due to customer handling;
Improperly stored;
Transferred into another container;
Mixed with other products or substances; or
Otherwise rendered unsuitable for resale.
This does not affect rights relating to products that are defective, damaged, incorrectly supplied or otherwise subject to a remedy under applicable UAE law.
4. Cleaning Chemicals
Cleaning chemicals and other products requiring appropriate handling cannot be returned once opened or used, except where the product is defective, damaged, incorrectly supplied or otherwise subject to a remedy under applicable UAE law.
Customers must follow all manufacturer instructions, warnings, storage requirements and safety information.
Customers should not dispose of, dilute, transfer or otherwise alter a chemical product before contacting Dia regarding a suspected product issue.
5. Store Credit
Where Dia determines that store credit is an appropriate remedy, the approved value will be provided as Dia store credit.
Store credit:
Can be used towards future purchases from Dia;
Is not redeemable for cash;
Cannot be transferred to another person unless agreed by Dia;
May be subject to a validity period of 30 days
May be subject to minimum order requirements or other conditions applicable at the time of use.
Where store credit does not cover the full value of a new purchase, the remaining balance must be paid by the customer.
6. Exchanges
Where an incorrect, damaged or defective product is confirmed, Dia may offer an exchange or replacement.
Where the original product is unavailable, Dia may offer a suitable alternative or store credit, subject to applicable UAE law.
7. Promotional Products
Products purchased as part of a promotion, clearance sale or special offer may be subject to additional terms and conditions.
Any such terms will be communicated to the customer at the time of purchase.
8. Reporting an Issue
Customers should contact Dia as soon as possible if they believe there is an issue with their order.
Please provide:
Order number;
Customer name;
Contact number;
Product name;
Description of the issue; and
Photographs or other supporting information where applicable.
Please do not dispose of or alter the product before contacting Dia where the issue relates to a suspected defect, damage or incorrect product.
9. No Cash Refunds
Dia does not provide cash refunds or refunds to the original payment method.
Where an appropriate remedy is required or approved, Dia may provide a replacement product, exchange, or store credit that can be used towards a future purchase from Dia.
10. Contact
For returns, exchanges, damaged products or store-credit enquiries, please contact:
Dia Materials Trading
Ajman, United Arab Emirates
Email: info@diageneraltrading.com
WhatsApp/Phone: +971 54 707 8107
