privacy policy.
Last Updated: 5 September 2026
Dia Materials Trading (“Dia”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and online store.
This Privacy Policy explains what information we collect, how we use it and how we protect it.
1. Information We Collect
Depending on how you use our website, we may collect:
Full name;
Delivery and billing address;
Telephone/mobile number;
Email address;
Account login information;
Order and purchase history;
Payment and transaction information;
Customer service communications;
Information provided when submitting a return, refund or complaint;
IP address and certain technical information;
Device and browser information; and
Website usage information collected through cookies or similar technologies.
We do not intentionally collect more personal information than reasonably necessary for the purposes described in this policy.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil orders;
Arrange delivery;
Process payments;
Issue invoices and receipts;
Communicate with you regarding your orders;
Respond to enquiries and complaints;
Process returns, refunds and exchanges;
Maintain customer accounts;
Improve our website, products and services;
Prevent fraud and misuse;
Meet legal and regulatory obligations; and
Protect our business and customers.
3. Marketing Communications
Where required, we will obtain the appropriate consent before sending promotional communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.
We will not sell your personal information to third parties.
4. Payment Information
Payments may be processed through third-party payment providers.
Where payment information is processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and applicable security requirements.
Dia does not intend to store complete payment card details on its own systems where payment processing is handled by a third-party payment provider.
5. Delivery Partners and Service Providers
We may share information necessary to fulfil your order with trusted service providers, such as:
Delivery and courier companies;
Payment processors;
Website hosting providers;
E-commerce technology providers;
Customer support providers; and
IT and cybersecurity service providers.
We only provide information reasonably necessary for the relevant service.
6. Legal and Regulatory Disclosure
We may disclose personal information where reasonably necessary to:
Comply with UAE laws or regulatory requirements;
Respond to lawful requests from government authorities;
Prevent fraud or other unlawful activity;
Protect the rights, property or safety of Dia, our customers or others; or
Establish, exercise or defend legal claims.
7. Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning;
Remember preferences;
Understand website usage;
Improve website performance; and
Support analytics and, where permitted, marketing activities.
You may be able to manage cookies through your browser or device settings.Disabling certain cookies may affect website functionality.
8. Data Security
Dia takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal and accounting requirements and resolving disputes.
10. Your Rights
Subject to applicable UAE law, individuals may have rights relating to their personal information, including rights to request access, correction or other actions regarding their personal data.
Requests may be submitted using the contact details below.
11. Children’s Information
Our website is intended for general consumers and businesses and is not directed specifically at children.
We do not knowingly collect personal information from children where prohibited by applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Dia is not responsible for the privacy practices, security or content of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.
The latest version will always be published on our website with the applicable “Last Updated” date.
14. Contact Us
For questions or requests relating to this Privacy Policy or your personal information, please contact:
Dia Materials Trading
United Arab Emirates
Email: info@diageneraltrading.com
Telephone/WhatsApp: +971 54 707 8107
Dia Materials Trading (“Dia”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and online store.
This Privacy Policy explains what information we collect, how we use it and how we protect it.
1. Information We Collect
Depending on how you use our website, we may collect:
Full name;
Delivery and billing address;
Telephone/mobile number;
Email address;
Account login information;
Order and purchase history;
Payment and transaction information;
Customer service communications;
Information provided when submitting a return, refund or complaint;
IP address and certain technical information;
Device and browser information; and
Website usage information collected through cookies or similar technologies.
We do not intentionally collect more personal information than reasonably necessary for the purposes described in this policy.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil orders;
Arrange delivery;
Process payments;
Issue invoices and receipts;
Communicate with you regarding your orders;
Respond to enquiries and complaints;
Process returns, refunds and exchanges;
Maintain customer accounts;
Improve our website, products and services;
Prevent fraud and misuse;
Meet legal and regulatory obligations; and
Protect our business and customers.
3. Marketing Communications
Where required, we will obtain the appropriate consent before sending promotional communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.
We will not sell your personal information to third parties.
4. Payment Information
Payments may be processed through third-party payment providers.
Where payment information is processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and applicable security requirements.
Dia does not intend to store complete payment card details on its own systems where payment processing is handled by a third-party payment provider.
5. Delivery Partners and Service Providers
We may share information necessary to fulfil your order with trusted service providers, such as:
Delivery and courier companies;
Payment processors;
Website hosting providers;
E-commerce technology providers;
Customer support providers; and
IT and cybersecurity service providers.
We only provide information reasonably necessary for the relevant service.
6. Legal and Regulatory Disclosure
We may disclose personal information where reasonably necessary to:
Comply with UAE laws or regulatory requirements;
Respond to lawful requests from government authorities;
Prevent fraud or other unlawful activity;
Protect the rights, property or safety of Dia, our customers or others; or
Establish, exercise or defend legal claims.
7. Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning;
Remember preferences;
Understand website usage;
Improve website performance; and
Support analytics and, where permitted, marketing activities.
You may be able to manage cookies through your browser or device settings.Disabling certain cookies may affect website functionality.
8. Data Security
Dia takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal and accounting requirements and resolving disputes.
10. Your Rights
Subject to applicable UAE law, individuals may have rights relating to their personal information, including rights to request access, correction or other actions regarding their personal data.
Requests may be submitted using the contact details below.
11. Children’s Information
Our website is intended for general consumers and businesses and is not directed specifically at children.
We do not knowingly collect personal information from children where prohibited by applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Dia is not responsible for the privacy practices, security or content of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.
The latest version will always be published on our website with the applicable “Last Updated” date.
14. Contact Us
For questions or requests relating to this Privacy Policy or your personal information, please contact:
Dia Materials Trading
United Arab Emirates
Email: info@diageneraltrading.com
Telephone/WhatsApp: +971 54 707 8107
